Features

From first message to lifelong customer.

Four phases, one calm workspace — Capture, Engage, Scale and Configure. Every Whatsgo feature has its place in the flow.

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01Capture02Engage03Scale04Configure
01Capture

Every conversation lands in one place

Bring leads from ads, your website and direct messages into one calm inbox your whole team can see.

Inbox

Shared WhatsApp inbox for managing customer conversations.

  • Shared team inbox
  • Conversation assignment
  • Unassigned chat handling
  • Search conversations
  • Contact sidebar
  • Labels
  • Mark as unread
  • Real-time updates
  • Double-reply warning
  • Spam & message warning before sending

Contacts

Organize customer data for conversations, campaigns and follow-ups.

  • Contact database
  • Contact details
  • Import contacts
  • Contact lists
  • Tags & labels
  • Opt-in status
  • Search and filter contacts
  • Export contacts

Marketing

Track marketing activities that lead to WhatsApp conversations.

  • Marketing performance overview
  • Meta Ads connection
  • Ads-to-WhatsApp conversation visibility
  • Spend, clicks and message-related metrics where available
  • Date range filters
  • Campaign performance overview

Visibility into the ad → conversation step. We don’t claim full revenue ROI tracking — yet.

02Engage

Reply faster. Sound better. Stay human.

Quick Replies and Templates for speed. AI Assistant polishes tone. Spam warnings catch risky messages before they ship.

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AI Assistant

Help your team write and respond better — humans still send every message.

  • Generate reply suggestions
  • Improve message tone
  • Make replies more polite and professional
  • Summarize long conversations
  • Translate messages
  • Generate quick reply content
  • Generate template message drafts
  • Suggest follow-up messages
  • Spam & risky message warnings with safer rewrites
  • Always human-in-the-loop — agents review before sending

AI helps the team write and respond better. It does not replace your customer-service agents.

Quick Replies

Save common answers so the team can reply faster.

  • Reusable reply shortcuts
  • Organized quick replies
  • Use inside conversations
  • Consistent team responses
  • Faster replies for FAQs

Templates

Create and manage WhatsApp message templates.

  • Template creation
  • Variables
  • Header media support
  • Button support
  • Template preview
  • Meta approval status tracking
  • Use templates for campaigns and follow-ups

Spam Detection & Message Warning

Help agents avoid risky or spam-like messages before they go out.

  • Detect messages that may look spammy or too promotional
  • Warn agents before sending risky messages
  • Highlight overly long, repetitive or aggressive promotional copy
  • Suggest safer, more natural wording
  • Help reduce the risk of a poor customer experience
  • Useful for WhatsApp Business communication quality

Guidance, not a guarantee. We don’t claim this prevents account restrictions or guarantees Meta approval — it’s a helpful warning + writing aid.

03Scale

Repeat what works without burning the team out

Broadcasts, automations, team roles and full activity logs turn manual work into reliable workflows.

Campaigns

Send WhatsApp broadcast campaigns to selected contacts.

  • Broadcast campaigns
  • Select recipients by list
  • Variable mapping
  • Send test message
  • Schedule campaigns
  • Campaign status
  • Campaign logs

Automations

Automate simple inbox workflows and follow-ups.

  • New message trigger
  • Keyword trigger
  • Outside business hours auto-reply
  • Auto-assign conversations
  • Special closure day replies
  • Rule-based automation
  • Reduce repetitive manual replies

Team Members

Invite and manage team access.

  • Add team members
  • Assign roles
  • Manage access
  • Support team collaboration
  • Keep conversations organized by responsibility

Logs

Track important system and message activity.

  • Message logs
  • Campaign logs
  • Automation logs
  • Activity logs
  • Useful for monitoring and troubleshooting
04Configure

Tune it to your business

Make Whatsgo feel native to how your business already works.

Settings

Configure Whatsgo based on your business needs.

  • Business profile settings
  • WhatsApp channel settings
  • Business hours
  • Special closure days
  • Auto-reply preferences
  • Team preferences
  • Integration settings
Coming Soon

What we're working on next.

These are on our roadmap and not yet available. No release dates yet — we'll announce them when they're ready.

Coming Soon

Chat Widget for Website

Drop a Whatsgo chat widget on your website to start WhatsApp conversations from any page.

Coming Soon

Google Calendar Integration

Sync bookings and appointments between Whatsgo and Google Calendar.

Coming Soon

ClinicOS Advanced Integration

Deeper integration with ClinicOS for clinics running both platforms together.

Coming Soon

Instagram Inbox

Receive Instagram DMs alongside WhatsApp in the same shared inbox.

Coming Soon

Facebook Messenger Inbox

Bring Facebook Messenger conversations into the same workspace.

Coming Soon

Advanced Analytics

Deeper conversation, agent and campaign analytics with custom dashboards.

See it in your workspace.

Start your 14-day free trial and try every available feature with your team.

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